Update: MAPCO to cover costs after gasoline mix-up causes customers to pump diesel instead of unleaded

Taking Action

Gas pumps are off limits to customers at the MAPCO gas station on Highway 72 and Memorial Parkway in Huntsville (Photo by: Sarah Macaluso/WHNT News 19)

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HUNTSVILLE, Ala - WHNT News 19 is Taking Action to get to the bottom of gasoline mix-up at gas stations in the Huntsville-Madison area.

WHNT News 19 viewers reached out to us to report the unleaded gas pumps at the MAPCO on Highway 72 & Memorial Parkway were dispensing diesel fuel.

MAPCO said a third party supplier added diesel fuel to the unleaded pumps by mistake.  A spokeswoman said this happened at MAPCO locations on Highway 72 and Memorial Parkway in Huntsville and on Highway 72 and County Line Road in Madison.  The affected location in Madison is the newly-built MAPCO station on the south side of the highway next to the Kroger construction site.

The MAPCO station across the street on the north side of the highway appears to be operating as normal.

“MAPCO will take full responsibility and will do everything possible for our guests to resolve the matter. Both sites have all fuel lines cleaned and fresh fuel is available. Additionally, MAPCO will fully accept financial responsibility for affected guests," said Ruth Picha, Director of Marketing for MAPCO. "Please contact our dedicated claims number at 844-413-4044 if you are affected."

This is a new number, different from the one set up earlier. This number will take customers through prompts to file a claim. It links to an insurance company MAPCO has hired to start the claims processed and get people repairs in a timely manner.

Please hold on to all receipts. These include repairs, cab fees, towing or rental costs, anything related to car trouble caused by the diesel mixup.

Picha added MAPCO accepts full financial responsibility for affected customers.

At this time, MAPCO is unsure how many drivers in total are impacted.

“We are taking multiple steps, internally and with our suppliers, to ensure we provide our guests with everything needed to resolve this situation. We are fully committed to resolving this issue and appreciate the overwhelming amount of patience we’re receiving from our guests”, stated Andy Scoggins, Chief Executive Officer of MAPCO.

WHNT News 19 will continue to take action to get answers on this story.  Check for updates on WHNT.com and the WHNT News 19 mobile app.