Taking Action Update: Huntsville Couple In Jail, Accused of Deceiving Customers

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Here's an update to a Taking Action Investigation WHNT News 19 aired on January 19.   A man and woman accused of deceiving customers in their cabinet business have turned themselves in to jail.

Jeff and Karen Durbin owned a cabinet company in Madison County until last year.  Several clients have come forward to say the Durbins didn't deliver the goods, even though customers paid.

Kristi Valls, attorney for the Durbins, said the couple turned themselves in to the Madison County Jail on Friday afternoon.


WHNT News 19 is Taking Action for consumers who are out thousands of dollars.

The cases against Jeff and Karen Durbin are piling up.  Right now, Huntsville Police have eight in their lap, totalling $146,000 -- that's just in the Rocket City.

The Durbins' customers are looking for answers.

The Durbins run Kitchen and Bath Concepts.  Both were arrested in late December 2011 for theft by deception.  Both bonded out, and since that time, the cases against them have been keeping investigators very busy.

Huntsville Police say they expect that trend to continue.

"There might be others out there, and they need to contact their local jurisdiction," said Huntsville Police Investigator Scott Patterson.

The Durbins' alleged victims are now telling all, and that makes the meat of this story.

"What was he thinking?  How does he think he can get away with this?  You just don't take people's money and skip," said Lester Ross.

Ross says he threw down almost $10,000 with the promise of new cabinets in return.  He even gutted his kitchen, looking forward to the new woodwork.

The wood never came, but his check was cashed.

Kitcken and Bath Concepts closed up shop in late November.  Right now, the Durbins have a handful of warrants out for their arrest.

Meanwhile, Lester Ross says he's not looking for money.  He knows he won't see that.  And if he had the opportunity to come face to face with them...

"My mother taught me better," Ross said.  "If you don't have anything good to say, don't say it all."

WHNT News 19 spoke with another victim who paid 50 percent down.  For her order, that was $38,000.

This was on a new build, and because the product was never delivered, she was forced to rent a home right before the holidays.

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