Beware of scams while playing Nintendo Animal Crossing

BBB Consumer Alerts

This photo taken on April 29, 2020 shows Australian high school teacher Dante Gabriele playing Nintendo’s Animal Crossing at home in Melbourne during the country’s enforced COVID-19 coronavirus lockdown. – The leisurely world of Nintendo’s latest release “Animal Crossing: New Horizons” has struck a chord with gamers around the world, many of them yearning for a virtual escape from the onerous restrictions on movement and social activity brought on to contain the infection. (Photo by William WEST / AFP) / TO GO WITH Health-virus-games-Nintendo-entertainment,FOCUS by Sean Gleeson and Erwan Lucas (Photo by WILLIAM WEST/AFP via Getty Images)

We’re all online more these days, and many people, adults and children alike, have sought solace in the virtual worlds of online video games during this time of social isolation. Video games, such as the recently released “Animal Crossing: New Horizons,” are giving area consumers a way to interact with friends, family, and strangers without the danger of contracting the coronavirus. Yet while players can stay healthy in virtual worlds, there are other risks users must consider. 

Animal Crossing is a social simulation video game series, developed and published by Nintendo (Nintendo of America is a BBB Accredited Business). In Animal Crossing, players enhance their homes by decorating and expanding their residences. Players also help to develop a town filled with human-like animals, representing villagers and visitors. The Animal Crossing series is known for its open-ended gameplay, which consists of the main character carrying out various activities, such as fishing, bug catching, and fossil hunting, and then selling those collected items for in-game money called “bells.”

The newest rendition of the game continues and expands upon the previous versions’ ability to support multiplayer activities. In a little over a month since its initial release, Animal Crossing has become a hit with many players, and there are many Facebook groups dedicated to the game. With so many strangers coming together to arrange virtual town visits, reports of scams have surged online.

The Better Business Bureau investigated some of these problems and found that, while most players may be respectful and kind, a few bad eggs have ruined the online gaming experience for others.

BBB advises consumers to be vigilant and to watch out for scams during online gameplay. Recent Animal Crossing related scams that have emerged are centered around individuals trading real world money for in-game funds, particular characters, or other perks. BBB has the following tips for safe gameplay:

  • Beware of “Real Life” Transactions – Scammers can and have created listings on eBay or in Facebook groups, advertising wanted characters or items for sale. Once you pay with your own money, not in-game currency, the scammer disappears, and you’re left without your purchased items.
  • Know Your Friends – Set boundaries with players you interact with online. Only provide travel codes (called DODO codes) or send “best friend” requests to people you know and trust in real life. The “best friend” designation gives players a greater ability to make potentially unwanted changes to your town.
  • Create a Safe Space – If you must invite a stranger to your island, fence off areas that you don’t want a visitor to interact with – such as flowers, fruits, and other objects you don’t want stolen.

For more information:  If you’ve spotted a scam (whether or not you’ve lost money), report it to You can also report unethical advertising at Your reports can help others avoid falling victim to scams. You can also visit Scam Tracker to view the latest reported scams in your neighborhood or across North America.

More on coronavirus-related scams at


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