WASHINGTON, DC-The Consumer Product Safety Commission announced Tuesday Microsoft is recalling more than 2 million AC power cords.
The recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with “Windows 8 Pro” on the back of the device under the kickstand.
The recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
Microsoft has received 56 reports of AC cords overheating and catching on fire and five reports of electrical shock. Users should unplug and stop using the recalled power cords.
The devices were sold at Microsoft stores, Best Buy, Costco and other stores nationwide, as well as online at www.microsoft.com from February 2013 through March 15, 2015. You can call Microsoft toll-free at 855-327-7780 from 8 am to 5 pm PT Monday through Friday.