Major AT&T cellular outage reported in Southeast linked to Nashville explosion, impacting local 911 services and T-Mobile customers

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UPDATE 9:30 AM Saturday: AT&T says a fire re-ignited overnight, forcing evacuation of its facilities in Nashville.

The company said portable cell sites were being deployed in Nashville and the surrounding regions as crews attempt to re-enter the building and reconnect power to critical equipment.

Updates will be posted on the company’s website as they become available.

T-Mobile was also experiencing signal issues, according to a tweet from the carrier’s president of technology.

“Due to this morning’s unfortunate explosion in Nashville, we are seeing some service issues in certain areas of Louisville, Nashville, Knoxville, Birmingham & Atlanta. We’re working diligently w/ our partner on restoration. We apologize for any inconvenience. Updates to follow.”

T-Mobile President of Technology Neville Ray

In a tweet to T-Mobile’s help account Christmas night, a News 19 staff member reported reduced signal in Huntsville, where the carrier normally has full coverage.

HUNTSVILLE, Ala. – A major AT&T outage was reported in the Southeast region.

According to AT&T, the outage is due to damage at the facilities in Nashville from the explosion Friday morning.

911 services for AT&T customers in several north Alabama and Tennessee communities are impacted due to the outage.

911 dispatch centers released alternative contact information in case of emergency, until AT&T customer’s service can be restored.

  • Lincoln County, Tenn. – Call 931-433-4522
  • Marshall County
  • Madison – Call 256-975-2385
  • Madison County – Call 911 for emergencies and non-emergencies
  • Muscle Shoals – Call 256-335-5354
  • Morgan County – Call 256-350-4613 or text 911 but they ask that you give them the address or location first and don’t text 911 just to “test” it

Officials recommend using WIFI if available.

On Twitter, AT&T told customers that they are in contact with law enforcement and are working as quickly as possible to restore service.

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