Thanks to the global pandemic keeping people at home, the popular video conferencing platform Zoom has seen usage grow exponentially in 2020. Naturally, this has attracted the attention of hackers and scammers. With a huge user base to target, con artists are using old tricks in new scams to try to steal your information.
How the Scam Works
Out of the blue, you receive an email, text, or social media message that includes Zoom’s logo and a message saying something like, “Your Zoom account has been suspended. Click here to reactivate.” or “You missed a meeting, click here to see the details and reschedule.” You might even receive a message welcoming you to the platform and requesting you click on a link to activate your account.
Scammers registered more than 2,449 Zoom-related domains from late April to early May this year alone. Con artists use these domain names, which include the word “Zoom,” to send you an email that looks like it’s coming from the official video conferencing service.
No matter what kind of phishing message you receive, scammers hope you will click on the link they’ve included in their email. These links can download malware onto your computer or lead you to a page where you are prompted to enter your login information. Entering your username and password gives scammers access to your account and any other account that uses a similar login and password combination.
How to Avoid Phishing Scams
- Double check the sender’s information. Zoom.com and Zoom.us are the only official domains for Zoom. If an email comes from a similar looking domain that doesn’t quite match the official domain name, it’s probably a scam.
- Never click on links in unsolicited emails. Phishing scams always involve getting an unsuspecting individual to click on a link or file sent in an email that will download dangerous malware onto their computer. If you get an unsolicited email and you aren’t sure who it really came from, never click on any links, files, or images it may contain.
- Resolve issues directly. If you receive an email stating there is a problem with your account and you aren’t sure if it is legitimate, contact the company directly. Go to the official website by typing the name in your browser and find the “Contact Support” feature to get help.
If you’ve been targeted with a phishing scam, please report it at BBB.org/ScamTracker. Your reports can help limit scammers’ success in the future.