HARTSELLE, Ala. (WHNT) — Some residents in the Hartselle community weren’t able to reach 9-1-1 in the event of an emergency recently, according to local officials.
The issue was resolved as of 7:30 a.m. Thursday, officials reported.
Morgan County 911 reported on Wednesday night that anyone who had AT&T and tried to call 9-1-1 from a landline phone number that starts with 751 or 773 might not have been able to reach emergency services.
Officials say this was due to AT&T’s central office in Hartselle experiencing an issue with routing emergency calls made from those numbers.
Emergency officials at Morgan County 911 urged anyone using a landline in the area to call from a cell phone or call their non-emergency line at (256) 350-4613.
AT&T is expected to notify officials once the problem is resolved.