UPDATE: Statewide outage affecting license plate offices across Alabama fixed

Alabama News

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UPDATE: The statewide outage impacting license plate offices across Alabama has been fixed.

Madison County License Director Mark Craig says the problems were resolved.

FULL RELEASE –

MONTGOMERY – Service has been restored and normal operations have resumed at all the
Alabama Law Enforcement Agency’s (ALEA) Driver License Offices across the state after an
outage affected certain customer services.

The outage occurred due to a failure of communications lines provided to ALEA by the
American Association of Motor Vehicle Administrators (AAMVA), which is a nonprofit
organization that develops model programs in motor vehicle administration and serves as an
information clearinghouse in those areas.

Due to the outage, driver license employees were unable to provide certain customer services
and complete transactions online and in person at all ALEA Examining Offices as well as
probate and license commissioner’s offices partnered with ALEA.

ALEA Secretary Hal Taylor said, “A dedicated team of experts from ALEA and AAMVA
worked diligently to resolve the issue and restore the system to normal operations as quickly as
possible. We deeply apologize for any inconvenience this may have caused our customers during
the outage, and we thank everyone for their patience.”

To view ALEA’s online services or schedule an appointment, please visit:
www.alea.gov/dps/driver-license.

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A statewide outage is affecting license plate offices across Alabama.

According to Madison County License Director Mark Craig, the Madison County License Department is unable to handle any business related to driver’s licenses right now due to the outage.

He said the outage stems from issues in Montgomery.

Officials are still able to process business unrelated to driver’s licenses, like tag renewals.

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