Featured Job: Sales Management Trainee

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Massage Envy has openings in their South Huntsville and Madison offices for a Sales Management Trainee.

Responsible for bringing the vision, mission, and values to life by serving from the heart and working with the highest degree of Integrity. To support the team by consistently exceeding members and guests expectations and achieving individual, team, and clinic goals. Each Massage Envy employee will embrace our Vision: Better Lives, Better Families, Better Communities… a Better World Through Our Hands.

Description of Duties:

Results Orientation:

  • Meet individual sales goals consistently and assist team members in reaching clinic sales goals, including retail and enhanced therapy goals
  • Responsible for individual results related to Membership Sales, Retail Sales, Member and Guest Satisfaction
  • Ensure that each guest and member receives excellent service and is treated with respect, warmth, and care, resulting in a high net promoter score
  • Handle member and guests questions with urgency, care, and concern
  • Greet members and guests by name and ensure that they are properly checked in and out for their visit
  • Answer the phone quickly and efficiently with a friendly tone
  • Communicate confidently, timely, and effectively with peers and management team
  • Organize time to maximize productivity
  • Handle guest / members questions and complaints appropriately, with grace
  • Accept personal responsibility for own performance
  • Receive direction from the manager on duty openly to execute daily operation functions and duties as assigned

Desire to Serve Others:
• Maintain composure, flexibility, common sense, and a positive attitude while serving members, guests, and fellow team members
• Inspire guests by making a connection and demonstrating products and techniques to create a positive lasting impression of you, Massage Envy, and the services and products offered
• Adhere to all clinic procedures and expectations
• Follow Massage Envy’s Service Essential and ensure that all members, guests, and fellow team members are treated within the Vision, Mission, and Values during each visit
• Maintain a sense of controlled urgency when dealing with members and guests
• Interact with guests and team in a respectful, courteous, and professional manner
• Maintain a cohesive, cooperative environment through team building and motivation
• Show willingness and ability to demonstrate and apply retail products, (following State regulations), on guests and instruct guests how to apply products themselves
• Present a general positive attitude and high energy when working with team and members /guests
• Respect, value, and appreciate the differences in others

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