The Customer Support Specialist provides quality support to Huntsville Hospital users with a high degree of customer service, technical expertise, and timeliness. The Customer Support Specialist is the customer’s first contact in resolving telephone, wiring, hardware, application, or system issues. It is the CSS’s responsibility to resolve the problem on line, route the call to the appropriate support person, or open a work order. In all instances, the CSS is the advocate for the user. The CSS is also responsible for assisting with the coordination of IT support work orders and projects. The CSS manages, organizes, plans, and directs training on all Huntsville Hospital office automation products. The CSS is responsible for effective training support of network clients, hospital employees, connected HGA affiliates, and others dependent on network training service.
Require Bachelor’s degree from an accredited college or university with emphasis in Computer Science. Equivalent experience may be accepted in lieu of degree.
Extensive customer service experience required. Health field experience desirable. Previous help desk experience preferred. Extensive experience with Windows 95/98/2000 and MS Office products required.
Work effectively in stressful situations. Effectively handle prioritizing issues. Must possess positive customer service skills, advanced communication skills, and problem solving skills. Extensive knowledge of several office automation products, such as word processor, mail systems, spreadsheets, and Microsoft windows. Knowledge of Local Area Network (LAN) operating systems. Ability to analyze and coordinate multiple technologies and concepts effectively. Excellent verbal and written communication skills.
Weekend and/or Holiday Rotation may be required.
Rotating Shifts may be required.
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