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This is advanced technical and professional work involving computer system design, development and maintenance and operation of a division of the Information Technology Services (ITS) Department.

Work involves analyzing, planning, coordinating, managing, and implementing goals and objectives pertaining to networked computer systems, wireless communication network, and related information technology needs of the City. Work involves supervising a professional and technical staff.

Work is performed considerable independence for initiative, judgment and action, and is reviewed through conferences and program evaluation by the ITS Director for adherence to policies, procedures and results achieved.

Plans, organizes, directs, coordinates, and evaluates the activities of a division of the Information Technology Services Department; makes personnel management determinations to ensure division goals, budget and operating objectives are met; provides technical assistance, trains, assigns, reviews, and evaluates the work of a professional and technical staff; prioritizes projects; establishes schedules, selects project leaders and assigns staff to various projects.

Supervises and participates in development and/or purchase of new software systems, evaluation and approval of standards for PC based software, and IT related training for City employees; directs production, inventory and documentation activities, data base administration, purchase of PC software and hardware, creation, procurement and maintenance of imaging capabilities, participate and advise others in creation and management of Internet Web pages.

Confers with the ITS staff on related IT operations, planning and development, divisional policies and programs; serves as technical advisor in areas of IT specialization to ITS Director, other ITS staff and other City department staff on IT operations, planning and development matters; evaluates new products and services, computer hardware, software and related IT resources. Develops short and long range strategic ITS plans for the City; recommends projects and programs to be undertaken; defines project requirements, supervises and writes grants, proposals; selects vendors; negotiates and manages contractual agreements with vendors, contractors, consultants and other agencies; sets divisional priorities, allocates resources involving multiple functions and systems; advises and coordinates with ITS Director, departmental staff and other City departments and agencies on matters relating to ITS needs.

Supervises the compilation, analysis, and interpretation of data affecting related ITS operations, planning and development; supervises and participates in the preparation of comprehensive reports based upon careful research and study of IT problems. Plans and controls the annual division budget; ensures proper expenditures and disbursements for all projects and programs. Requires regular and prompt attendance plus the ability to work well with others and work well as a team. May act in ITS Director’s absence, as directed.

  • Bachelor’s Degree in Computer Science or a related field from a college or university accredited by a regional accrediting agency recognized by the U.S. Department of Education and considerable experience in the field of information technology, including supervisory experience; or any combination of education, training and experience that demonstrates the above listed knowledge, skills and abilities.
  • Considerable knowledge of industry standard in software engineering processes and procedures.
  • Considerable knowledge of the uses, capabilities and requirements of computer systems, the technology of computer equipment design and construction and multi-platform computer operating environment software uses.
  • Considerable knowledge of recent developments in the field of information technology.
  • Considerable knowledge of laws and ordinances affecting information technology.
  • Knowledge of management and public administration principles and procedures and the functions and needs of municipal departments.
  • Knowledge of budgetary procedures for a public organization.
  • Ability to direct, supervise, and coordinate programs and activities of a division with other divisions, municipal departments and other agencies.
  • Ability to supervise the systematic compilation of technical and statistical information and the preparation of complex technical reports.
  • Ability to communicate, both orally and in writing and to translate technical terminology in terms understandable to non-technical employees.
  • Ability to use modern office methods, techniques and equipment.
  • Skill in using a computer and related equipment.


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