Consumers report a pattern of complaints for online retailer Bynsave
Following an investigation of numerous complaints, BBB Serving Metropolitan New York is issuing a consumer alert about a pattern of complaints regarding online seller Bynsave that claims to operate out of Franklin Square, NY.
Between December 2018 and September 2019, BBB Metro New York received 31 complaints, 16 one-star reviews, and 8 BBB Scam Tracker reports about Bynsave. No reviews have more than one star, and several say, “I’d give it 0 if I could!”
“Buyers report that they pay for simple, useful objects—knee braces, ice scrapers, rolls of tape—then lose their money and get nothing,” explains Claire Rosenzweig, President and CEO of BBB Serving Metropolitan New York. “According to these consumer reports, Bynsave is not delivering what they promise.”
Consumers consistently alleged that the site accepted payment up front for orders that never arrived, and that they were unable to contact the company by phone or email with requests for shipping updates or refunds. One consumer even reported cancelling an order payment within an hour and still being charged.
As of October 2, the company website was still live at bynsaveshop.com and bynsavestore.com. Dozens of pending complaints from 23 U.S. states, including Alabama, are still open against the company, indicating that the alleged scheme is still active.
The BBB Metro New York displays an “F” rating for Bynsave. Reasons for the rating include concerns with the company’s operations and its failure to address complaints submitted against it.
BBB offers these tips for hassle-free online shopping:
- Research before you buy. Check out a company’s profile first at bbb.org to see the company’s BBB rating, complaint history, customer reviews and more.
- Look for contact information. Search the company’s website for a physical address, phone number and email address so you’ll be able to reach the company later if there is a problem. If the website doesn’t have any contact information, you may want to choose a different company.
- Pay by credit card. If you pay by credit or charge card online, your transaction will be protected by the Fair Credit Billing Act. If the product arrives defective, or doesn’t arrive at all, you can dispute the charge on your credit card and temporarily withhold payment while the creditor investigates them.
- Check out the terms of the deal, like refund policies and delivery dates. Can you return the item for a full refund if you’re not satisfied? If you return it, who pays the shipping costs or restocking fees, and when you will get your order? A Federal Trade Commission (FTC) rule requires sellers to ship items as promised or within 30 days after the order date if no specific date is promised. Many sites offer tracking options, so you can see exactly where your purchase is and estimate when you’ll get it.
- Keep detailed records. Print or save records of your online transactions, including the product description and price, the online receipt, and the emails you send and receive from the seller. Read your credit card statements as you receive them; be on the lookout for charges that you don’t recognize.
- Keep up with current scams. Visit BBB’s Scam Tracker to see if other consumers have made a scam report about the business; you can search reports by keyword and location.