Pattern of Complaints Issued for Epic Games, Creator of Fortnite

The gaming company behind such popular titles as Fortnite and Infinity Blade has an “F” rating with Better Business Bureau (BBB) due to unanswered customer complaints. BBB is warning consumers about Epic Games of Cary, NC, which has 279 BBB complaints on file in the past three years with 271 of those complaints filed in the last year alone. Of the 279 total complaints, 247 of those have gone unanswered. Two of the complaints filed were from Alabama residents who made purchases in the game that were deleted and not refunded. Efforts to contact the company through BBB’s complaint process were unsuccessful.

Epic Games is the creator of several well-known games that have a global following; in addition to Fortnite and Infinity Blade, they make Unreal, Gears of War, and Shadow Complex. The company has grown significantly in the past 12 months, and their most popular game, Fortnite, currently boasts more than 6 million followers on Twitter. Most complaints submitted to BBB against Epic Games deal with customer service and refund or exchange issues. One complainant wrote, “Epic Games failed to protect customer security, resulting in several unsanctioned charges over mine and my partner’s account.” Another complainant added, “There is no phone number or proper email response time to return my unauthorized charge of $160. Nobody will answer, and I feel cheated.”

BBB has attempted to contact Epic Games on numerous occasions, but the company has failed to respond.

BBB offers these tips for safe online shopping:

  • Know the advertiser. Some of the best deals are only available online but be careful. It’s easy for a fake site to mimic a famous retailer’s website, so make sure you are shopping with a legitimate site. If the site is missing contact information, that is a red flag. Check out retailers at org before you shop.
  • Check a site’s security settings. If the site is secure, its URL (web address) should start with “https://” and include a lock icon on the purchase or shopping cart page.
  • Be a savvy shopper. When shopping online, be sure to take your time, and read the fine print before submitting your order. Look for the return policy; although many online orders can be returned for a full refund, others have restocking fees. Some items cannot be returned; know before you buy.
  • Protect personal information. Read a site’s privacy policy and understand what personal information is being requested and how it will be used. If a site doesn’t have a privacy policy, that’s a big red flag that it may be a scam.
  • Think before your click. Be especially cautious about email solicitations and online ads on social media sites. Many sketchy retailers advertise great deals or trendy clothing that don’t measure up to the promotional hype.
  • Beware of too-good-to-be-true deals. Offers on websites and in unsolicited emails may offer free or very low prices on hard-to-find items. There may be hidden costs, or your purchase may sign you up for a monthly charge. Look for and read the fine print.
  • Beware of phishing. Phishing emails can look like a message from a well-known brand but clicking on unfamiliar links can place you at risk for malware and/or identity theft. One popular scam claim to be from a package-delivery company with links to “tracking information” on an order you don’t remember making. Don’t click!
  • Shop with a credit card. In case of a fraudulent transaction, a credit card provides additional protections; it’s easier to dispute charges that you didn’t approve. Debit cards, prepaid cards or gift cards don’t have the same protections as a credit card.
  • Keep documentation of your order. Save a copy of the confirmation page or email confirmation until you receive the item and are satisfied. Be sure to know and understand the return policy and keep this documented with your purchase records.
  • Keep a clean machine. Install a firewall, anti-virus, and anti-spyware software. Check for and install the latest updates and run virus scans regularly on your computer, tablet, and smart phone.

Source: BBB.org

To report a scam, call your BBB at 256-533-1640 or go to the BBB Scam Tracker. To find trustworthy businesses, visit bbb.org.