Live Alert 19 FAQs

Our new Live Alert 19 app includes new features and improvement from our old app, but the new layout means learning how to navigate the new version. To help our viewers stay ahead of the weather and adjust to the new Live Alert 19 more easily we've compiled some of our most frequently asked questions about the app.

How do I set locations/alerts?

  • There are two places you can add locations within the app: the homepage and the interactive radar
    • From the homepage:
      1. Tap the gear icon at the top right-hand corner of the home page
      2. Select ‘locations’
      3. Select ‘add location’ and fill in the address and name of the location (work, home, school, etc)
      4. Select which alerts you would like to receive
      5. Click the 'save' or 'done' button in the upper right hand corner
    • From the Interactive Radar:
      1. Zoom into the location that you would like to add
      2. Tap the red 'location' icon at the bottom left hand corner of the page
      3. Tap the plus sign within the black box that pops up next to the orange location icon in the radar.
  • All of you locations will appear within the locations page, where you went to add the locations. The interactive radar will also display a location icon for each of your locations on the map. You can see current conditions for each location at the top of the homepage, where you can swipe through your locations.

How do I remove locations?

  • From the homepage:
    1. Tap the gear icon at the top right-hand corner of the home page
    2. Select ‘locations’
    3. Tap the arrow next to the location you want to delete
    4. Click the trash can icon
    5. Click 'yes' to confirm that you would like to delete the location

Why isn't the temperature bar on my homepage updating?

  • The temperature bar is, unfortunately, not working for some of our android user. Our developers know this is a problem, and they are working to correct the issue.

 How do I show future radar?

  • Start from the interactive radar.
    1. Tap the overlays icon at the top right hand corner of the screen
    2. At the top of this page, select 'Data'
    3. Select either 'Future Radar (1 hr)' to move the radar forward one hour or select 'Future Radar (24 hrs)' to move the radar forward 24 hours
    4. Click the arrow in the top left hand corner of the screen to return to the radar map
    5. Click the 'play' icon at the bottom of the screen, left of the time-lapse bar or scroll along the time-lapse bar to move the radar forward
      • The time-lapse may require a few second to load after you hit 'play'

How can I tell what a particular warning is? (Someone saw the polygons elsewhere, and wondered how to know what each means)

  • From the interactive radar:
    1. Tap the overlays icon at the top right hand corner of the screen
    2. At the top of this page, select 'Overlays'
    3. Select 'NWS Alerts'
    4. Click the arrow in the top left hand corner of the screen to return to the radar map
    5. Click on the alert box in question and an orange location icon will appear
    6. Click the 'alert' icon within the black box that pops up next to the orange location icon
    7. If there are multiple alerts in effect, they will be listed. Choose one to see further information about it. Otherwise the National Weather Service's full alert information box will appear with details on the alert.

Where can I find the 7-day forecast?

  • We now offer a 7-day forecast tile from the home screen. Just scroll down below the first ad, and you will find an easy-to-read graphical forecast!

Why doesn't the 7-Day forecast match what I saw on TV?

  • The 7-Day forecast that we air on WHNT News 19 is centered around Huntsville's forecast, but this might be slightly different across the Tennessee Valley region. For example, Monte Sano tends to be slightly cooler than Huntsville proper. The new Live Alert 19 allows us to give you a more highly customized forecast, that includes these differences.
  • For the forecast we air on WHNT New 19 you can go to the 'forecast discussion' page within Live Alert 19. Our detailed 7-Day forecast is listed at the bottom of this page under 'Tennessee Valley Forecast:'. We are also working with our app developers to have a direct link to the graphical 7-day like you see on TV