Computer database issues halt driver license, state ID card issuance

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The Alabama Law Enforcement Agency says a software update has caused a problem in the system used to issue driver license and non-driver IDs. This is the same problem that caused a shutdown on Monday.

The agency says a software update over the weekend caused database issues. The vendor is working on the problem and will have the system up and running again as quickly as possible.

The vendor, MorphoTrust offered more details in a statement:

“Over the weekend, ALEA and its support contractor, MorphoTrust USA, upgraded computer systems to enable the production of new Commercial Learner’s Permits in Alabama. Despite extensive testing by the teams, problems were encountered early Monday which resulted in a shutdown of the system statewide for approximately two hours.  Similar problems forced the shutdown of the entire system again for approximately two hours on Tuesday morning, and we are still experiencing intermittent system performance issues that may impact customer service.  A dedicated team of experts from ALEA and MorphoTrust USA is working closely together in Montgomery to restore the system to normal operations as quickly as possible.  This team will work around the clock until we are satisfied that all issues have been corrected, computer system operations are stable, and customer service is back to normal.”

The system was down for approximately two hours on Monday.

This problem affects ALEA-run Driver License Examining Offices, probate and license commissioners offices, and online services.