Fake Package Delivery Emails

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Beware of fake package delivery emails claiming that there is an issue with your latest purchase. Be especially aware of fake Amazon.com emails concerning delivery issues. Scammers are hoping that consumers eagerly awaiting package deliveries will panic and fall prey to these spear phishing schemes. Here’s the hook: This email will claim that an attempt was made to deliver a package and that the recipient must contact the delivery company immediately or risk having the package returned. The email further instructs the recipient to click on the link to verify a delivery address or delivery date and time.

What should you do if you if you receive an email like this?

  1. Don’t click on any links in the email! Attachments and links associated with these phishing scams often contain a virus and are designed to steal shoppers’ personal and financial information.
  2. Hover over the link(s), without clicking, to see where they will actually take you. Typical destinations are websites that download malware onto your computer, ask for personal information such as bank or credit card account numbers, or sell “knock off” merchandise.
  3. According to USA Today, typical fake email subject lines include:
    1. “We could not deliver your parcel, #00556030
    2. Please Confirm Your DHL Shipment
    3. Problems with item delivery, n.000834069
    4. If you receive an email with one of these subject lines, delete it.
  4. If you have a question about delivery of your package, contact the carrier directly using a trusted resource for contact information. Don’t call a number listed in the email.
  5. Should you receive a suspicious Amazon Delivery email, check out their support page that will help Identify Whether an E-mail is from Amazon.

For more subject line examples, go to We Could Not Deliver Your Parcel' Email Could Be Scam. To report a scam, go to the BBB Scam Tracker. To find trustworthy businesses, go to bbb.org.

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