A Fort Payne Pizza Buffet called Stevi B’s is a leaky mess after hiring a Huntsville Company to restore their roof.
Nick and Lesley Barone paid almost $19,000 to RoofSouth after they received a business flyer in the mail. The flyer touted factory certification and BBB Accreditation. Everything looked good on paper and on their website. The owner, Eric Trudell, came out and assessed their roof, and soon after a contract was drawn up.
But things unraveled in the months following the roofing job after more leaks popped up. Nick Barone says the owner paid him several visits, trying to fix the problem. Unfortunately, the issues were never resolved. Barone claims Trudell promised to have work crew visit one weekend and get the job done. But they never showed up and that was the last he heard from Trudell.
“I hate to admit that I have been duped," said Barone, "but I have.”
Barone says he tried numerous times to get a hold of RoofSouth, with no response. It was if the company no longer existed. “Every number I called went to somewhere bogus," said Barone.
Barone contacted WHNT News 19, hoping we share his story so it doesn’t happen to others. And once we started investigating, we discovered the business was operating under several false pretenses.
First, the flyer touting BBB accreditation was a lie. We contacted the BBB, who confirmed it is not a member. BBB personnel have since issued the company a cease and desist letter.
Additionally, we learned RoofSouth’s licensing with the State of Alabama and city of Huntsville expired in 2014. We also can’t confirm any of their certifications or insurance.
We placed several calls into RoofSouth and left messages. The company website, which was once active, is no longer available and the online contact number is now disconnected.
Meantime, back in Fort Payne, Barone says life is a “strategic routing of drips.” Buckets are placed throughout the restaurant when it rains. Barone is currently working to get a loan and replace the roof with a reputable roofer.
WHNT News 19 wants consumers to be armed with the right tools, next time they hire a roofing company. Here’s the questions to ask and links to verify licenses.
- Are they licensed with the state of Alabama?
- Is the company licensed with the city they are working in?
- If the job is commercial and exceeds $50,000, do they have a General Contractors License with the state?
- If the job is residential and exceeds $10,000, are they licensed with the Alabama Home Builders Licensure Board?
- Verify proof of workman's compensation insurance coverage (when applicable) and liability insurance.
- Make sure the contract is specific, including details about materials, colors, brands and models.