The Better Business Bureau advises shoppers to check seasonal businesses out with the BBB before patronizing unfamiliar and often temporary stores or websites when shopping for Halloween.
The following five tips will help you avoid the tricks and enjoy your treats. As always, call the BBB if you have questions or concerns at (256) 850-0719.
- Location. If you're interested in trying a new or unfamiliar online merchant, ask the company for its physical location (address and phone number) so you can check its BBB Business. Review at http://www.bbb.org.
- Customer satisfaction policy. Determine the company's refund and return policies before you buy. If online companies can’t offer concrete commitments on how they will handle any potential problems you may have with their products or services, reconsider doing business with them.
- Leave nothing to chance. Be sure you have a thorough understanding of everything involved before placing an order. Be clear on the price and any shipping and handling charges. Know the terms of any product or service guarantees. Find out how long it will be before you receive your order. Federal law requires that goods and services be delivered within 30 days, unless a
different delivery period is specifically stated by the merchant.
- Guard your personal information. Only provide your credit card number online in a secure environment. Look for the prefix “https://” in the URL box listing the website’s address to be sure that the site you are using is secure.
- Ask how long a store will operate. If you’re buying from a seasonal store, ask whether it will be open after the holiday and whether it will accept returns when the season is over. If not, consider buying elsewhere or taking more time to be sure the item is exactly what you want before making the purchase.