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Shoals Dog Groomer Plans Changes To Policies After Mix-Up

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FLORENCE, Ala. (WHNT) – A mistake at a Shoals pet groomer caused an employee to give 2 dog owners the wrong dog.

One victim came forward to WHNT News 19.  More than a week after the mix-up, Tami Rudolph says she still doesn’t have the right puppy back.

Rudolph says she ultimately wants her Maltese, Bailey back, but now, she also wants answers.

“I said how does this work, how does this happen?” questioned Rudolph.

WHNT New 19 found out that this dog confusion prompted changes to the pet handling protocol at Debbie’s Tidy Dog.  The grooming salon owner says she plans to require employees to write down a name and telephone number to keep a mix-up like this from happening again.

The owner says the worker failed to do this with the customer she believes may have Bailey.

“We’re gonna try to get names and phone numbers and put names on the dogs,” explained Watkins. “Something that can be washed and not taken off.”

It’s more safeguards to give dog owners some security.  Law enforcement will not get involved in this case.

“What they did, unfortunately, was a bad situation, but it wasn’t criminal.  It’s a civil case between the owner of the dog and the groomer,” said Vinnie Grosso with Florence Lauderdale Animal Control.

For now, all Tami Rudolph can do is wait for her beloved Bailey to be back in her arms.

Watkins believes Bailey may have gone home with a family that also has a black dog, named JoJo.

If you know that family, or know where Bailey may be, call Debbie’s Tidy Dog at 256-766-3036, or Tami Rudolph at 256-627-6833.