BBB ALERT: Bogus Emails Claiming to Be From BBB

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For the sixth time in recent months, phishing scams using The Better Business Bureau’s name have been sent in an attempt to lead recipients to a site that carries a malicious virus.

The most recent rash of bogus emails carry subject lines that read either “The Better Business Bureau Investigation,” “The Better Business Bureau Complaint, ” or “The Better Business Bureau Dispute Resolution.” The e-mails are fraudulent; even the BBB of North Alabama has been receiving these bogus emails.

The email with the subject line “The Better Business Bureau Investigation” contains the following text:

“Dear business owner, we have obtained several complaints via the Better Business Bureau online complaint center concerning several unauthorized transaction from a number of private bank accounts to your corporate account. You can view the complaints in our online complaint center using the following link: (link deleted by BBB).”

Other emails indicate that a customer has filed a complaint with the BBB against the company receiving the email, whick are fraudulent as well. The BBB does email complaints to companies who provide their email addresses, however the BBB’s email will always include the name of the customer who has filed the complaint in the body of the email to allow you to be sure you recognize them as a true customer of your business.
Some consumers and business report receiving upwards of 50 of these emails in the past 24 hours. The email contains a dangerous link and bogus sign in information. This is a scam – BBB does not accept or send complaints concerning private financial transactions with a bank.

The BBB encourages anyone receiving these emails to please ignore the contents, forward a copy to and then delete them immediately. If you have already clicked on a link in one of these e-mails, run a full virus scan of your computer. There have been reports of spyware being loaded onto computers when the links were clicked, allowing fraudsters the ability to track your keystrokes and possibly gain access to private information and accounts stored on your computer.
The Council of Better Business Bureaus is working with federal law enforcement to determine its source and stop the fraudulent campaign. Please understand that the BBB has no control over the use of its name in bogus emails, and emails seem to be sent randomly to both individuals and businesses that are not in the BBB’s database.

If you have any questions about this phishing scam, please contact your BBB at 256-533-1642, ext. 109 or 800-239-1642. In the meantime, you can visit the BBB’s Scam Portal at to see alerts on other issues of concern that have recently been issued by BBBs across the nation.

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