Getting Results: BBB fields viewer calls for hours for Consumer Action Line

HUNTSVILLE, Ala. - The phones started ringing as soon as the lines went live at four in the afternoon, and they didn't stop until the line closed at seven.

North Alabama BBB President Elizabeth Garcia told us after, "We can see through the number of calls and the steady calls that we got all night that people continue to have questions and need personalized answers to those questions. So I believe we were able to help a lot of people tonight, but we want to do that much more."

We plan to continue to help with that through our partnership.

First, there's some reflection that needs to happen on the calls that came in.

"We aggregate the data as to the types of calls," Garcia tells us, "The types of scams. The number of those types of scams. We look for patterns of complaints and patterns of scams to alert BBB's nationwide and then to also plan our fraud education programs."

It will take some time to process the data, but at first blush some things stand out.

"We're going to make sure to work even harder to get the word out about those scams," Garcia says, "And those are the IRS imposter scam, the grant scam, the sweepstakes scam"

Of course, we'll keep doing our part to make sure you get the info you need on these scams.

We'll update as we get the total numbers back from the BBB.

In the meantime, if you have a question, you can reach the BBB through our partnership by calling (256) 850-0719.