Need to file a complaint? Here’s how

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

Most businesses work hard to provide a good product or service to consumers. Yet, sometimes, things can go wrong. Again, most businesses will try their best to remedy the problem. When they don’t, that’s where the BBB can help. Last year, the BBB processed over 1.2 million complaints nationwide. Here are a few tips to help you reach a resolution, regardless of where you find yourself in the complaint process.

Complaint Tips

  • While consumers are welcome to contact the BBB at any time, we urge consumers to file a complaint with the company first. Give the business a reasonable chance to resolve the problem.
  • Do your homework. Gather all of your receipts, documents, timeline of events surrounding the problem, and photos if applicable.
  • Review original ads or promotions related to the product or service. Review contracts, terms of service, and refund policies.
  • Give the business a clear, detailed description of the problem.
  • Complain with the end in mind. Be specific about what you want to be done to resolve the problem.
  • If the company does not respond to a verbal request, put your request in writing.
  • If that does not lead to a resolution, contact the BBB. The BBB will ask that the complaint be submitted in writing or online before processing the complaint. The BBB will then work to bring the complaint to a fair resolution for both the business and consumer.

See How to Complain for more information.

To report a scam, go to the BBB Scam Tracker.

To find trustworthy businesses, go to bbb.org.