HUNTSVILLE, Ala. (WHNT) – If you’re someone who uses a lot of “I’s” and “me’s” in your emails, you might be coming off as rude, even when you don’t mean to. A simple “thanks” or an extra exclamation point could also be doing you no favors.
Those observations come courtesy of a firm called Outsource-Philippines, which has compiled a list of “ten deadly word sins” that people should keep out of emails, to keep from “giving the recipient the wrong impression.”
Other tips? No swearing at all. Oh, and don’t say you’re “sorry” in an email. Make sure to apologize in person instead.
This advice, however, is hardly the last word on email etiquette. As CNET’s Leslie Katz pointed out to CBS News, “some of [the] suggestions come across as far too broad, even in relation to dealing with customers. The word ‘important’ can help underscore a point without rudely insinuating readers aren’t smart enough to know important emails when they see them. And the words ‘me’ or ‘I’ don’t always make the writer sound selfish do they? I don’t think they do, I really don’t think they do.”