Featured Job: Customer Support Specialist

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GATR Technologies has an immediate opening for a Customer Support Specialist with the following credentials and experience:

 

  • Bachelor’s Degree in Business, Marketing, or Engineering and 5 years related experience, or equivalent combination of education and experience
  • SATCOM experience required
  • Military experience preferred
  • Networking experience preferred

 

Job Summary: Work as part of the Customer Sales and Support team to ensure customer success, assist with training and troubleshooting, encourage follow-on sales and maintain effective customer relationships.

 

Duties and Responsibilities:

  • Plan, develop, and conduct product training for the GATR user community
  • Upgrade and maintain training materials to customer requirements and with proper controls
  • Support demonstrations, trade shows, and other deployments to reinforce customer relationships and identify potential new customers
  • Travel to customer sites to support new customer deliveries and conduct new operator training and to verify operator proficiency, provide retraining, and identify additional equipment sale opportunities
  • Participate in weekly scheduled meetings with VP for Customer Sales & Support
  • Maintain customer tracking program to maximize use of account metrics

 

Qualifications, Knowledge, Skills, and Abilities:

  • Excellent written and verbal communications skills
  • Excellent organization skills
  • Ability to represent a company on site and present the product positively and with confidence during all aspects of implementation
  • Ability to establish priorities, work independently, and proceed with objectives without supervision
  • Strong knowledge of SATCOM fundamentals, basic network management
  • Work as part of a team to accomplish common goals

 

Special Requirements:

  • Considerable travel required (up to 60%)
  • Must be able to lift 50 pounds and stand for extended periods of time
  • Must have the physical flexibility to kneel, squat, and bend