Featured Job: Intake/Customer Service Rep
Under general supervision, is responsible for the timely processing of all new patient accounts, processing money for account postings, and the production and processing of all delivery paperwork and insurance verification.
Responsible for accurately loading all patient information into the billing system, generating all delivery paperwork for sales, rental, and service orders, provides a high level of good customer service to patients, referral sources, and insurance companies.
Performs all insurance verifications obtaining required pre-authorizations and relaying insurance eligibility to the patient while explaining all copays and deductibles prior to service administered.
Receives all referrals and reviews all documents for requirements met and eligibility of services to be provided.
Receives and processes all incoming mail.
Receives and processes all patient payments and uploads to the billing service for posting to the patient accounts.
Uploads all patient documentation to the billing system for confirmation and processing of claims.
Will utilize the electronic medical record for documents needed on patients referred.
Will be responsible for directing all incoming phone calls.
Responsible for uploading documents to Medbill.
Responsible for putting all charges in the billing system.
High school diploma or equivalent
Prior DME billing experience preferred.
Good communication skills and customer service required.
Must be available for work Monday through Friday 8 am until 4:30 pm.
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