Featured Job: Public Safety Dispatcher
This is specialized communications work in receiving and dispatching accurate information on an assigned shift to appropriate personnel. Positions in this class are employed in both police and fire communications and dispatch personnel based on seven digit calls and 911 calls. Work involves responsibility for operation of specialized radio utilizing multiple channels and frequencies in a communication center. Position requires fast, efficient, and accurate receiving, dispatching and processing of calls and messages from and to appropriate vehicles and personnel. Employees work in considerable independence, subject to instructions or orders to meet special operating circumstances or emergencies.
PHYSICAL AND ENVIRONMENTAL FACTORS:
Work is primarily sedentary in a central telecommunications room. This room is located in a building with no windows. Incumbent often works fast-paced in a harried work atmosphere, confronted by disturbing or stressful call situations.
Dispatchers normally work five (5) days a week, eight (8) hours per shift. This job is 24/7 shift work which requires work on nights, weekends, and holidays.
The projected duration of the selection process will be approximately six months from the date of orientation.
Applicants May Obtain a Copy of the City of Huntsville and Huntsville Police Department’s EEOP Short Form Upon Request
High school diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education or GED certificate issued by the appropriate state agency and some experience in operating communications equipment and basic computers; or any combination of education, training and experience that demonstrates knowledge of communications skills in writing, speaking and listening skills and abilities. Must have the ability to multi-task that includes accurately typing a minimum of 35 words per minute on a computer keyboard. Applicants meeting the above requirements must then attend an orientation on this position conducted by police communications personnel. Must take a computerized test. Applicants must also pass an oral interview and an extensive background investigation which includes a polygraph and drug screening test.
In addition to a typing test and spelling test, a Public Safety Telecommunicator Exam will be administered.
JOB SKILL REQUIREMENTS:
During the probationary period (first year of employment), selected applicant will be trained; to know street system and geography of the City of Huntsville; knowledge of the multi-functional dispatch console with an integrated assortment of communications equipment including digital playback unit, integrated multi-functional radio/telephone system and the Intergraph computer aided dispatch system (CAD); to be proficient in the operation of radio and telephone equipment and the ability to remain calm when under stress; record keeping ability; and the ability to listen and fully understand what the caller is saying as well as background noises. (i.e. gun shots, yelling, and/or screaming).
NECESSARY SPECIAL REQUIREMENTS:
Must possess and maintain a valid Driver’s license.
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