Amazon accused of illegally billing for kids’ gaming purchases

140530180712-amazon-logo-plain-tablet-large

NEW YORK (CNNMoney) — Federal regulators announced a lawsuit against Amazon Thursday, accusing the retail giant of illegally charging parents for millions in gaming-related purchases by their kids.

The Federal Trade Commission says Amazon allowed kids to make in-app purchases of virtual items like “coins” and “stars” in Kindle Fire games without their parents’ consent, a violation of federal law. Amazon earns 30% on all such purchases.

The FTC complaint quotes internal Amazon communications in which employees raised concerns about allowing unlimited in-app charges without requiring a password. One employee said the policy was “clearly causing problems for a large percentage of our customers,” calling the situation a “near house on fire.”

“Amazon’s in-app system allowed children to incur unlimited charges on their parents’ accounts without permission,” FTC Chairwoman Edith Ramirez said in a statement. “Even Amazon’s own employees recognized the serious problem its process created.”

The FTC doesn’t yet have an estimate for the total unauthorized charges, but said the figure is in the millions of dollars. One woman, for example, told the agency that her daughter had racked up $358.42 in purchases without her knowledge.

The lawsuit seeks full refunds for all those affected.

Amazon did not immediately respond to a request for comment Thursday. The company revised its policy on in-app purchases last month to require consent from account holders, the FTC said.

Apple reached a settlement with the FTC over the same issue in January, agreeing to refund $32.5 million to parents whose kids made unauthorized purchases through iPhone and iPad apps. The company also settled a related class-action suit.

 

TM & © 2014 Cable News Network, Inc., a Time Warner Company. All rights reserved.

3 comments

  • MK

    I’m sorry but both my 13 year old and 7 year old have kindle fires and they have never made an “unauthorized purchase because I have parental controls on their stuff. If more parents would take responsibility for their own negligence and stop blaming other people this world would be a better place.

  • MK

    You are correct MIchael… The parents have the option to put their child on their account or not…and if they do put them on their account they have the option for each individual kindle to set up parental controls which don’t allow them to make In-app purchases or but music or videos or anything without the parent first giving them the parental control password. This to me is a way for parents to get money out of big companies like amazon and I honestly belive that Amazon should stand their ground.

Comments are closed.

Follow

Get every new post delivered to your Inbox.

Join 962 other followers