Alabama’s License Offices Closed April 28-29 for Database Conversion

MONTGOMERY, Ala. (WHNT) – If you have business at your local driver’s license office over the next few days, take note the state is temporarily shutting down its database in the coming days.

In an effort to comply with federal regulations, the Alabama Department of Public Safety’s Driver License Division has scheduled a database conversion which will result in all systems, including online services, begin shut down from 5 p.m. Friday, April 25 to 8 a.m. Wednesday, April 30.

During this time, Driver License examining offices across the state will be unable to issue, renew or reinstate driver licenses and non-driver identification cards. In addition, access to motor vehicle records (MVRs) and Alabama Uniform Crash Reports will be offline. This temporary system shutdown also will affect probate offices, license commissioners’ offices and other agencies and businesses that involve Alabama driver license transactions or reviews.

To lessen the impact on the public, this particular weekend was selected as April 28 is a state holiday, Confederate Memorial Day, and state offices already will be closed.
Normal service is expected to resume at 8 a.m. April 30.

We went to the Madison County driver’s license office on Church Street to see how this affects those who might be planning a trip there.

We met Cody Johnson there.

“I got here about 8:30.  I had a ticket. There was one person inside.”

He guesses it took about 30 minutes to make it to an attendant at the state office.

“Once I got up there, it was pretty quick for that one attendant, but I was still here an hour and a half until I got it done,” Johnson said.

Johnson said he’s happy he didn’t need to take a test, because his visit would have taken longer.

“I think it is a little ridiculous. For a lot of people, this is the only place they can go,” Johnson said.

Mark Craig doesn’t run the state office, but handles some things associated with a driver license at the Madison County Licensing Office.

He talked about the impact of next week’s state computer database shutdown.

“We will not be able to do anything related to driver licenses, i.e. renewals, replacements or any of that,” Craig said.

Identification cards also won’t be issued. While most state workers are off on Monday for a state holiday, Craig and his county employees will be working.

“We’ll be constantly turning people away saying the driver license system is down. It makes us feel bad, because when they come, we want them to get what they are looking for,” Craig said.

Craig has tried getting specifics of the update from the state, but was unable. He has one wish.

“Whatever it is, I hope it makes the process quicker and easier,” he said.

4 comments

  • JustDanae

    “Craig said he’s not sure what the system update will do”… This is the department Mr. Craig is employed by Madison County to operate and he has no idea why he is closing his department for the feds. Think it would be a really good idea for him contact the Alabama Department of Public Safety to find out!

  • Skillpot

    Okay, okay! If StarID is to replace the driver’s license, why not let the public know, so they will not be wasting their time going to the DL location?

    Now, even for the switch to the StarID, why the inconvenience to the person, and all that nonsense to be taken to one location? Why can’t the StarID be gotten at the DL locations?

    Yes, problems created by do-gooder politicians!

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