HUNTSVILLE, Ala. (WHNT) – The phones were ringing with such fervor Tuesday morning at Mr. Rooter Plumbing Service in Huntsville receptionists couldn’t even lie the phones down. The calls began about 3 am, says owner Steve Vinson.
“We are the point right now of no return as far as knowing how many we are going to get to and not get to today.”
Vinson can deploy 33 service technicians at once ,and Tuesday every single one of them were spread out from Huntsville, to Decatur to Athens.
Mr. Rooter works off their dispatch list in the order calls come in.
“Of course everybody wants us right now, and it just can’t happen,” explains Vinson.
Vinson says the biggest mistake people make is not adhering to the old trick of letting those faucets drip.
“A lot of them unconsciously turned their water off last night,” Vinson says, “they are not heeding the warnings.”
The average cost of thawing pipes is $150 to $200, but you can get into major structural damage from caved-in ceilings to ruined sheet rock if you’re dealing with a burst pipe; that could run you upwards of thousands of dollars.
“Since Friday we have had some job where crews are there for as much as 16 hours.”
So what’s the best advice for avoiding costly repairs in addition to keeping that water flowing?
“Well the joke around here is, just pack up and move,” laughs Vinson, “move to Florida, but it’s gotten cold there, so where are you going to go?”
Mr. Rooter asks clients to be patient during the high demand. While they respond in the order calls are received, some severe cases involving flooding take priority over minor calls.