Featured Job: DSW Assistant Manager

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The ideal candidate will:

  • Communicate fashion trend information to store associates to promote product knowledge.
  • Assist Merchandise Manager in translating the trend into effective visual presentation.
  • Ensure that the presentation standards are in line with the company direction and consistently represents the brand image.
  • Demonstrate customer service standards (Friendly, Helpful, Passionate, Real)

Reports to: Store Manager. In higher volume stores reports to Merchandise Manager. Supervises: Store associates – when acting as MOD.


Sales and Service

  • Leads associates in the implementation of plan adjustments that are in response to daily and weekly KPI results.
  • Meets rewards goals and reinforces behavior that supports Check Check Match through positive recognition and feedback.
  • Acts as MOD, when necessary, and gives feedback by use of observation sheet and supporting Check Check Match.
  • Responds to customer feedback.
  • Maintains KPI standards.


Associate and Team Development

  • Assists with the recruitment and training of sales associates, when needed.
  • Provides product and trend information to associates.
  • Provides feedback to management on associate performance and associates on customer service model.
  • Participates in the training of the stocking, receiving and recovery procedures for sales associates.
  • Assists with the on-boarding of new hires.
  • Ensures compliance to Company Policies & Procedures.
  • Assists with daily associate relations issues and annual performance management process.


  • Assists in managing store-wide merchandising standards by identifying and responding to customer purchase trends.
  • Participates in and leads associates in merchandise/visual placement, shipment processing and store recovery.
  • Assists with transfers and merchandise RTV according to company policy.
  • Maintains sales floor integrity including loading the sales floor weekly and maintaining tagging standards.
  • Manages price adjustments and markdown management.
  • Performs other duties as assigned by the Store Manager.
  • Ensures store is compliant with established “Brand Experience” standards.



  • Ensures consistency in daily housekeeping.
  • Ensures all inventory and pricing directives are implemented.
  • Leads by example to ensure our customer’s experience is exceptional.
  • Opens and closes store in rotation with management staff.
  • Leads others by example regarding company policy and procedural compliance.
  • Maintains Loss Prevention and Safety standards.
  • Adheres to daily store cleaning, recovery and maintenance.
  • Reviews communication materials (Footnotes, memos, e-mail, etc).
  • Uses monthly Ops Assessment to identify and correct operational deficiencies in the store.



  • Excellent verbal and written communication skills
  • Proven ability to motivate others
  • Minimum high school graduate. Some college preferred
  • Minimum 2 years retail experience required
  • Must be able to lift up to 50 lbs.

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