Featured Job: Housekeeping Manager

GETAJOB

The Housekeeping Manager ensures 100% guest satisfaction by providing Radisson Blu guests with a clean, welcoming, comfortable and safe room.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.

  • Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
  • Empty all trash containers and replace with fresh liners
  • Restock useable items in guest rooms or suites, i.e., soap, towels, paper items
  • Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware
  • Clean and vacuum exterior entry and hallways
  • Keep linen closets and supply areas clean and organized
  • Ensure guest laundry and dry-cleaning orders are attended to promptly
  • Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
  • Promptly handles guest complaints or requests and refers to supervisor if unable to handle
  • Ensures that all rooms or suites are secured upon leaving the guest room or suite
  • Handles chemicals and equipment as trained and according to label directions

 

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties required to provide the service brand behavior and genuine hospitality

 

REQUIREMENTS:

  • Ideal candidate will have a minimum of one -year hospitality experience in housekeeping
  • Strong verbal and interpersonal skills
  • Works well independently or as part of a team
  • Strong attention to detail
  • Commitment to exceptional guest service
  • Must have one year housekeeping manger experience.
  • A positive attitude
  • Adhere to the policies and procedures of the hotel

PHYSICAL DEMANDS:

During the majority of the shift, must be able to:

  • Perform repetitive hand and arm movements
  • Ability to lift up to 50 pound
  • Ability to pull, push up to 100 pounds
  • Must be able to squat, bend, kneel and twist
  • Ability to stand for long periods of time
  • Occasional lifting of up to 50 pounds

Please email resume to maria.mcneese@radisson.com or come to 8721 Madison Blvd, Madison, AL 35758 to fill out an application