MADISON, Ala. (WHNT) - More problems on a cruise ship at sea. The Royal Caribbean ship Grandeur of the Seas was rerouted to the Bahamas earlier this week after a fire ignited on board the ship, Monday.
Passengers returned to the united states the next day, after the rest of the cruise was canceled.
Chuck and Theresa McAllister were aboard Grandeur of the Seas, and say it was just one more in their long history of vacationing with Royal Caribbean.
"We've sailed all over the world and this is the first time we've ever had an incident like this," said Theresa McAllister.
At 2:50 a.m., Monday, the McAllisters heard a pounding on their door. They say they immediately knew it was not a drill. .
The McAllisters were told to head to their muster stations, as crews battled a massive fire.
Knowing the horror stories about cruises gone awry, the McAllisters say, for the hours they waited, cruise staff turned what could have been a frightening and miserable experience into one where they felt calm and taken care of.
"The captain or cruise director would come on and continued to give us updates," recounted Chuck. "The tone they used was calm, direct, and there was no tension in their voices that put additional angst into how you were feeling about things."
Royal Caribbean says all passengers will receive refunds for this cruise and a certificate toward a future cruise. The McAllisters say, despite this incident, they will be cruising with Royal Caribbean again in the future.