TENNESSEE VALLEY, (WHNT) – A number of consumers have notified BBVA Compass of a fraudulent text message directing them to contact the bank to release a frozen credit/debit card.
BBVA released a statement saying that the message did not originate with them. It is a deliberate attempt to access BBVA’s customer’s credit card account information.
If you already responded to a text and shared your account information, please contact 1-800-266-7277 immediately to cancel your card and have it reissued.
As a reminder, BBVA Compass will never contact you to request this type of information.