Thursday Update: Madison Businesses Say AT&T Service Repaired


*UPDATE: Businesses report service is restored as of early Thursday afternoon.

MADISON, Ala. (WHNT) – A day after a cut cable knocked out AT&T phone and internet service to thousands of customers, some said they had problems into Thursday, despite the company saying everything was fixed.

AT&T crews repaired the cable on Wednesday afternoon.  An outside contractor cut it earlier in the day working at the intersection of Highway 72 and Nance Road in Madison.

Thursday, some businesses on Highway 72 in Madison said their phone and Internet still didn’t work for much of the morning.  They couldn’t take calls or run credit cards.

As of Thursday afternoon, those businesses said the problem was fixed.

Madison City Schools said their locations were affected earlier in the day Thursday, too.

WHNT News 19 contacted AT&T’s Corporate Communications office about the disconnect.  Lance Skelly, Director of Communications and Media Relations, said he was not aware of any problems, and said the network showed no widespread outages.  He urged businesses to call customer service.

“In some cases after a fairly robust outage (like yesterday) a few individuals may need customer service or a technician to make some adjustments, so we ask those individuals to please call customer service as soon as possible so that we can work with them,” Skelly said.

If you are having problems troubleshooting an issue with your AT&T service, click here.

Wednesday’s incident knocked out land phone lines and Internet service for thousands of AT&T customers in the Shoals, Cullman, Athens, Decatur, Hartselle and Madison.

Filed in: Huntsville, News

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