TENNESSEE VALLEY, Ala. (WHNT) – AT&T crews say they have fixed a cable that was cut in Madison and knocked out service to a large portion of north Alabama on Wednesday.
As of 3:45 p.m. crews say service should be restored.
An AT&T spokesman said a contractor cut a fiber-optic cable at the intersection of Highway 72 and Nance Road in Madison. The cable supplies Ethernet data services to many customers in Athens, Cullman, Decatur, Hartselle, Madison and the Shoals.
The outage affected businesses, including banks and local credit unions.
Madison City Schools were affected by the outage. Dr. Dee Fowler, Superintendent, said technicians were on site Wednesday to help restore service that patches to Madison schools through a communication panel at Rainbow. Fowler said school personnel were advised to use cell phones until the issue is resolved.
Ryan Welty, Director of Morgan County’s 911 Service, says his agency was not affected by AT&T’s outage, but said his employes assisted Decatur Utilities by taking calls and relaying information to DU staff.
“Please do not call 911 unless you need to report an emergency. Certain utility problems like gas leaks and power lines down are emergency situations that need to be reported to 911 immediately,” said Welty.