MADISON, Ala. (WHNT) - Parents are accusing owners of a Madison business of taking their money and ruining their child's special day in the process. They say Monkey Town booked their parties, but shut down without giving the money back. The parents reached out to WHNT NEWS 19 asking for help to get their money back.
WHNT NEWS 19 has not been able to get any money returned, but did get information about what Monkey Town customers should do if they have future parties booked. WHNT NEWS 19 is still looking for the owner.
It's easy to figure out what happened. It is not an open-and-shut case when it comes to finding out why.
"We've had two complaints. Both are pending," said Better Business Bureau of North Alabama President Michele Mason.
Mason has heard from a couple of WHNT NEWS 19 viewers. The viewers also emailed the station.
"The parties are telling us they put down a deposit to hold the facility for a birthday party," added Mason.
One viewer told WHNT NEWS 19 an employee of Monkey Town took her $100 deposit on September 4, 2012.
"They found the facility empty when they went back. They say no one contacted them to notify them that they were shutting down," added Mason.
WHNT NEWS 19's camera was able to pick up what's on the inside of Monkey Town. The lens captured nothing. Mason believes Monkey Town's closure will shock customers.
"Even as recently as late August, we see that the company was offering specials on Groupon. We were hearing from consumers, by mid-September, the building is empty and they can't reach anyone," added Mason.
The concern is getting the customers' money back and finding out why Monkey Town ruined a special day for several children. Mason's organization is sending letters to the owner hoping the owner has set-up a forwarding address.
"We're trying to help people locate the owner to talk about returning the money and determine if the company has closed its door to file bankruptcy," added Mason.
Mason recommends customers affected by the Monkey Town closure contact their local police department. Customers may be able to talk with an investigator to see if the owner committed a crime.