Fighting for You Follow-up: MAPCO’s Mismatched Signs Still Not Fixed
Filling up the gas tank for drivers at one Madison County gas station has been no easy task. Some drivers told WHNT NEWS 19 they felt suckered by mismatched signs. The two signs on the property showed two different prices. We pressed a gas station manager on the issue asking why. The store’s manager could not comment, but told us to call the company’s corporate office in Tennessee.
We’re talking about the MAPCO near Hampton Cove. Our original story on the mismatched signs aired Wednesday, August 1. A corporate spokesperson did not respond to until late in the afternoon. The four-sentence statement told us what many drivers already thought.
“MAPCO Express, Inc. experienced a price sign malfunction at its Store #5204 in Owens Cross Roads, Alabama. One price sign was fully functional and displayed the correct price. The other price sign showed clear evidence of a malfunction. We apologize for any confusion.”
WHNT News 19 immediately replied to the person who sent us the statement. We told the corporate employee we knew that, but really wanted to know when the broken sign would be fixed.
Rick Woods, MAPCO’s Alabama Division Manager, sent another email saying he would have to check on it and contact him again later.
We called Woods again the next morning.
“Hello. This is Rick,” said Woods.
“Hi Rick. This is Venton Blandin with WHNT NEWS 19 in Huntsville. How are you?”
“Fine. How are you,” stated Woods.
We thanked Woods for his prompt response, and tried to get details about how the company would fix the problem.
“Hey. I appreciate… I am in the middle of a meeting right now. Is it possible for you to call me later this afternoon,” stated Woods.
We suggested he call us back in two to three hours.
“Yeah, later this evening. Hmm, 12:00 p.m. or 12:30 p.m. is probably not going to be convenient as well,” stated Woods.
We checked the signs around 1:00 p.m. Wednesday. Both are still turned off.
Our fight is not over for the Marshall County woman who alerted us to the problem.
“I’d like to see you get that sign fixed so everyone else doesn’t do this. I am sure there is a bunch of people out there that went through the same thing and just did not know who to call,” said Ellie Childress.
WHNT News 19 called Woods again at 4:00 p.m. Wednesday. The call was not answered. We won’t give up, though. We’ll keep fighting to get the signs fixed.