Fighting For You: Customers Want Cars Damaged By Faulty Fuel Repaired On Gas Station’s Dime
Customers of one Huntsville gas station are pumped up. They’re demanding the gas station’s manager fix their cars. Customers discovered water was put into their cars’ gas tanks from fuel bought at the Chevron on Jordan Lane and Mastin Lake road almost two weeks ago. We’ve heard from a couple of the drivers.
We’re saying faulty fuel, but the bottom line is, what ended up the customers’ cars was bad gas. Drivers told WHNT NEWS 19 their cars stalled at the gas station or a couple of miles away from the gas station. Drivers say the manager of the Chevron is not fixing their cars. They say he’s ignoring their calls. The manager told WHNT NEWS 19 that’s not the case.
“I pumped $15 worth of gas. I went inside the store to pay the $15,” said Clarie Cawthorn.
Cawthorn thought she was buying a necessity, but ended up walking out of the Chevron with a headache.
“My car died on me. It stopped. It would not start-up again. It would not do anything,” added Cawthorn.
Cawthorn was one of the drivers who pumped water-contaminated gas into their cars at the service station. She and one other driver said they’ve tried talking to the service station’s manager about getting their cars fixed.
“I’ve been going up there to see was he in. He is never there. He never did call. I never had a response from him at all,” added Cawthron.
Both say they’ve not had any luck, so decided to fix the cars themselves. Cawthorn took her 2004 Acura to Jerry Damson Honda.
“When they took it apart, they told me it was bad gas. He said you need to take it to the place where you got your gas from,” added Cawthorn.
Cawthorn says frustration does not begin to describe the last week.
“I had to find a way to work. I took three days off from work. I had to gas money to my sister. It was hard for me to get to work because no one wants to get up at 5:00 a.m. to take you to work,” added Cawthorn.
The faulty fuel has caused stress for Cawthorn. It’s also created a financial burden.
“I had to go get me a $500 loan. When I got paid, I put $200 more with it and paid to get my car fixed so I can get back to work,” added Cawthorn.
Cawthorn only wants the gas station to pay for her cars repairs. She was not able to reach its manager, but WHNT NEWS 19 got him on the phone. The manager says his company has cleared up the issue for some of the customers.
“There are actually no more problems. There was a little misunderstanding between the mechanic and me. We have solved the problem. We have already made the payments to the mechanic,” said Aziz, the store’s manager.
The manager acknowledged the original delay. He says he had to consult with the gas station’s corporate office before helping with repairs.
The Chevron manager says two other cars filled with the faulty fuel have been repaired on his store’s dime. He says two more cars still need repairs. The manager says those owners must come to the store, ask for him and pick up the information to get everything worked out.