MADISON, Ala. (WHNT) – Madison City School district staff are still reeling from a massive computer server failure that took the district offline for several days last month and some data is still unacceptable.
The meltdown happened over the Memorial Day weekend when technology staff was attempting to update the system. The error left teachers without access to online payroll, students without grades and knocked the district email and website offline. While most of the issues have been fixed a large chunk of data is still not available to staff which has been a headache and forced them to work harder.
Student grades were delayed about three days due to the glitch, but luckily student records are backed up on an external server.
The issue has forced the district to take a closer look at their server polices and as they work around the clock to fix this issue they are also reworking polices to help avoid this type of glitch in the future.
District administration officials say it is business as usual for the people they serve but behind the scenes things are a bit more hectic.
An outside server company is working with the district to help recover the rest of the information that is virtually locked on the server but can not be read due to the failed update.